Terms of Service

Last updated: October 1, 2026

1. Acceptance and scope

These Terms apply to playpickles.ca, the Pickles app and related services (the "Services"), operated by PKLS Studio Inc., doing business as Pickles ("we", "us", "our"). By using the Services, you agree to these Terms and our Privacy Policy.

2. What Pickles provides

Pickles offers public discovery and knowledge about pickleball, plus app tools for games, events, connections, messaging, activity, coaching and other features. Information changes and may be incomplete. We try to show where information comes from and where it's uncertain, rather than pretend it's complete.

3. Accounts and eligibility

• Give accurate account information and keep your sign-in credentials secure.
• You're responsible for activity on your account.
• If you can't legally agree to these Terms on your own, use Pickles only with the involvement of a parent or legal guardian where required.

4. Games, events, facilities and real-world activity

Pickles helps people coordinate play. We don't operate most courts, facilities or events, and we don't supervise games. Follow venue and organizer rules, check conditions yourself and use reasonable care. Availability, schedules, conditions and third-party listings can change.

5. Athletic activity and safety

Pickleball and other physical activity carry an inherent risk of injury. You decide whether, where and how to take part, and you should seek professional medical guidance for any health concerns. Pickles is not an emergency service and shouldn't be relied on for emergency or medical decisions.

6. Your content and contributions

• You keep ownership of what you create.
• You give Pickles a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, distribute, secure and improve the Services with your content — only as reasonably necessary and consistent with your privacy settings and the content's purpose. This is not a licence to use your private content for marketing or advertising.
• Private messages and notes stay private-feature content. Storing them doesn't make them public.
• Only post content you have the right to share. Don't post content that is unlawful, infringing, abusive, deceptive, invades someone's privacy or is otherwise harmful.
• We may moderate or remove content to protect people and the integrity of the Services.

7. Public facts, corrections and professional listings

Information about courts, coaches, clubs, tournaments and organizations can come from operators, public directories, community contributors and other sources. We may label verified, self-declared and source-backed information differently. We can't guarantee every public fact stays current. To request a correction, contact support@playpickles.ca.

8. Coach Dinkwell and AI-generated information

Coach Dinkwell is an AI-powered pickleball coaching and education feature. It is not a human coach, doctor, therapist, lawyer or emergency service. AI can make mistakes — use your judgment and verify important rules, safety or health information. Strategy suggestions are not guarantees of performance or results.

9. Health and activity features

Activity and health integrations are optional and for general fitness information. They are not medical advice, diagnosis or treatment. You control platform permissions, and Pickles is not a substitute for professional care.

10. Coaches and third-party professionals

Coach listings help you judge fit, credentials and where the information came from. Unless we expressly say otherwise, Pickles does not rank, employ, supervise or guarantee any coach. Any coaching agreement or payment is between you and the coach, or governed by separate terms where applicable.

11. Payments and subscriptions

Some features may become paid. The price, renewal and cancellation terms shown before you buy apply. App-store purchases follow the store's terms, and payment processor terms may also apply. Refunds are handled according to applicable law and store rules.

12. Third-party services and links

Maps, booking sites, facilities, governing bodies, app stores and sign-in, payment and health platforms have their own terms and policies. We aren't responsible for third-party services outside our control.

13. Pickles intellectual property

Pickles software, branding, design, original editorial content and trademarks are protected. Don't copy them without permission or reverse engineer the Services, except where the law allows.

14. Acceptable use

Please don't:

• Impersonate others
• Harass, threaten or promote hate
• Violate privacy or dox anyone
• Spam or run scams
• Scrape in a way that materially burdens or abuses the Services or bypasses controls
• Spread malware, probe security or attempt unauthorized access
• Manipulate ratings, records or data
• Use Pickles for illegal activity
• Use private messages or content to train models or build competing datasets without permission

15. Suspension and termination

You can stop using Pickles or delete your account at any time. We may suspend or end access for serious or repeated violations, for security or legal reasons, or to protect the Services. Where practical, we'll give notice and a chance to fix the issue unless immediate action is necessary.

16. Changes to the Services

Features may evolve, change or be discontinued over time.

17. Disclaimers

To the extent permitted by law, the Services and information are provided "as is" and "as available". We don't guarantee uninterrupted availability, complete accuracy, match results, court availability, coaching outcomes or the conduct of third parties. Nothing here limits consumer rights that can't be waived under the law that applies to you.

18. Limitation of liability

To the maximum extent permitted by law, Pickles isn't liable for indirect, incidental or consequential losses, or for matters outside our reasonable control. We don't exclude liability that can't legally be excluded.

19. Indemnity

To the extent permitted by law, you're responsible for third-party claims caused by your unlawful content, your misuse of the Services, or your violation of others' rights.

20. Governing law and disputes

These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada. Disputes go to the courts of British Columbia, unless mandatory consumer law where you live provides otherwise. If something goes wrong, please contact support@playpickles.ca first — most issues can be resolved informally.

21. Changes to these Terms

We'll give reasonable notice of material changes. Where permitted, continuing to use Pickles after the effective date means you accept the updated Terms.

22. Contact

Questions about these Terms: support@playpickles.ca.